Returns Policy

If you're not completely happy with an item, just return it to us in the same condition you received it for an exchange or refund*, within our returns period(s) shown below.

UK returns are free. We will refund £3.50 from the original purchase price on return of your items. Refunds on return postage from overseas is non refundable.

When trying on items please avoid make up or lotions coming into contact with them. Please also make sure that bottoms are tried on over your own underwear. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

Returns period

Orders delivered within the UK

  • If we shipped the order via standard mail, your return needs to reach us within 14 days of our despatch date
  • If we shipped the order via next day, your return needs to reach us within 14 days of our despatch date

Orders delivered outside the UK

  • If we shipped the order via express mail, your return needs to reach us within 30 days of our despatch date

For items bought from 13th October 2015 the returns period is extended up to 30th January 2016.

Please also allow enough postage time for your items to get back to us within these return periods - in the UK, 4 working days via Royal Mail is usually enough, or from outside the UK 10 working days via standard mail. During peak times returns may take a bit longer to reach us, but if so the returns period on your order will be adjusted accordingly. We'll always make allowances for disruption to postal services and airlines which might affect your return getting back to us, but if you think your return may be late for any other reason outside your control, please email us as soon as possible.

EDCR - your right of return or cancellation

Under the European Directive on Consumer Rights (EDCR) you can cancel your contract with us / return items* within 14 days of receiving your order. 

*Please note – some item(s) which have been sealed for health or hygiene reasons can't be cancelled or returned once unsealed unless faulty (these are indicated on the website).

If you wish to cancel your order you can either:

Email us info@rochellalingerie.com within 14 days of receipt. You then have a further 14 days to return your complete order

Please return the item(s) in the condition that you received them, as we may not be able to give you a full refund if the value of an item is diminished by something you've done (e.g. wear).

Once you return your full order we'll refund what you paid for the item(s) plus, if you paid for delivery, the standard delivery charge. We will only refund the cost of standard delivery even if you paid for express delivery.

Cancellation form

If you wish, you can print and complete this form to cancel your order. This isn't a requirement though, and instead you can either return your entire order within 14 days, or just let us know you'd like to cancel.

Download Form

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