Delivery

Delivery charges

UK Standard Delivery - £3.95
UK Next Day Delivery - £7.95
Europe - £8.95
Rest of the World - £17. Delivery
UK Standard Delivery – First Class Post

  • We aim to despatch your order within 3 working days
  • You can expect delivery within 5 working days when selecting UK Standard Delivery.
  • If you live overseas delivery is between 5-10 days.
  • We will send your order by First Class Royal Mail.
  • Royal Mail parcels are generally be delivered with your normal post.
  • Delivery times - around 4-7 days
  • Some items that show as in stock on our website have slightly longer delivery times – around 4-7 days.
  • If stock is not available at our warehouse, but is in stock at one of our stores, we will recall it from one of our shops and despatch it to you as soon as we possibly can.
  • Please note that at busy times, it may take us a little longer to despatch items to you.

*Delivery times and dates are subject to our service provider Royal Mail.

UK Next Day Delivery

Orders must be placed by 1pm, Monday-Friday, to guarantee next working day delivery.
Royal Mail requires a signature for Special Delivery packages, so someone needs to be available to sign for it at the delivery address.

We can send your order using Royal Mail's Special Delivery service which is guaranteed to get to you the next working day (subject to stock availability).

Special Delivery exceptions:

Orders placed after 1pm - will arrive the second working day.
Orders placed on a Friday - are guaranteed for Monday but maybe delivered on Saturday.
Orders placed on a Saturday, Sunday or a Bank Holiday - will arrive the second working day.
There are no deliveries on a Bank Holiday.
International Delivery
All international orders are sent by courier service.
Customers in Europe should add a further 5-10 working days and customers outside Europe should add a further 10-15 working days to the UK standard delivery dates.

We aim to dispatch all orders within 24 hours of receiving your order (if accepted). Our office hours for shipping are 9.00 – 13.00 (UK time), Monday to Friday (excluding Bank Holidays). We do not accept any liability for failure to dispatch Items within this time frame.

Estimated prices shown above are based on a package weighing up to 2kg (volumetric). If your order weights more than this, or has to be delivered to a remote area and the cost of shipping your order exceeds our stated guide price, it will be necessary for us to apply additional charges to your account. Estimated delivery times referred to above are to be used as a guide only and commence from the date of dispatch. We do not accept any liability for failure to deliver Items within the stated delivery period (provided that delivery occurs within 30 days from the date of your order). Rochella is not responsible for any delays caused by destination customs clearance processes.

When shipped outside of the UK any Item purchased from us may be subject to import duties and taxes. You will be responsible for payment of any such import duties and taxes, which will be invoiced to you directly by the relevant courier company or an import broker as the case may be. We have no control over these charges and encourage you to contact your local custom office for further information before placing your order. If you refuse to pay the applicable duties and taxes and the Item is returned to us, we will deduct any duties, taxes or fees incurred by us from your refund.

You must inform yourself of, and comply with, all applicable laws and regulations of the country for which the Items are destined. We will not be liable for any breach by you of any such laws.

Rochella will insure an Item during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If someone else signs for delivery of an Item on your behalf (whether or not they have authority to do so), you shall be treated as having received the Item. If you have specified a recipient who is not you for delivery purposes (for example if the Item is a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Rochella, and transfer of responsibility in the same way.

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